This Payment and Refund Policy (“Policy”) governs all payments made to Jason Conaway Architect, Incorporated (“Company,” “we,” “our,” or “us”), which markets certain services under the brand name Jason Conaway | Remodel Advisor, and outlines our refund practices. By purchasing any service or advisory package from us (collectively, the “Services”), you agree to comply with this Policy in addition to our Terms of Use. If you do not agree to this Policy, you should not purchase or use our Services.

1. Payment Terms

• All prices are listed in U.S. dollars unless otherwise stated.

• Payment is due at the time of purchase or as otherwise specified in your written agreement or invoice.

• We accept the payment methods listed on our website or invoice portal. You agree to provide accurate billing and payment information.

2. No Guarantee of Results

All Services are provided for educational, planning, and advisory purposes. While we provide expert guidance to identify risks and establish project safeguards, we make no guarantees regarding third-party contractor pricing, permit approvals, project timelines, or specific construction outcomes.

3. Refund Policy

Remodel Pre-Project Planning & Advisory Services (Owner Success Brief)

We stand behind the depth and value of our independent planning work. For our Owner Success Brief and pre-project planning advisory services:

• Prior to Final Delivery: You may cancel your service and request a 100% full refund at any time prior to the issuance of your final Owner Success Brief.

• Post-Delivery (10-Day Satisfaction Window): Following the delivery of your final Owner Success Brief, you have ten (10) calendar days to review the deliverable. If you are not satisfied with the scope or insights provided, you may request a full refund within this 10-day window.

• After 10 Days: Once ten (10) calendar days have passed following the delivery of your final Owner Success Brief, all payments and fees are strictly non-refundable.

To request a refund, please email us directly at jason@jasonconaway.com with your order/invoice details. Approved refunds will be credited back to your original payment method within 5–10 business days.

4. Chargebacks & Disputes

You agree to contact us at jason@jasonconaway.com to resolve any concerns or request a refund before initiating a chargeback or dispute with your bank or credit card provider. Unwarranted chargebacks bypass our generous refund guarantee, will be treated as a breach of our Terms of Use, and may result in immediate termination of advisory services.

5. Policy Incorporation & Control

This Payment and Refund Policy is incorporated into our Terms of Use by reference and controls in the event of any conflict between the two documents. The Terms of Use can be found at: www.jasonconaway.com/terms.

6. Changes to This Policy

We reserve the right to update this Policy at any time. Updates will be posted on our website with a revised effective date. Your continued engagement with our Services constitutes acceptance of the updated Policy.

7. Contact Us

If you have any questions regarding this Policy or wish to request a refund under our 10-day guarantee, please contact us:

• Email: jason@jasonconaway.com

• Mail: Jason Conaway Architect, Inc. d/b/a Jason Conaway Remodel Advisor, 1050 Las Tablas Rd, Suite 4, Templeton, California 93465